Month: June 2025

I visited branch on Victoria street. Very professional mechanic services. They give written rapport for reference with pictures and also I have received a video with my mechanic showing me where is the issue on my car. The girls at reception are quick and very polite. Also they provide you with extra complementary service. If you don’t have way to get home you can rent a car from them until yours is fixed.

marta ross Jun 6, 2026

Renovations in 2024 added a nice waiting room. Free wi to. Great and friendly staff. Same for the owner. Loaner vehicles are available complete with winter tires for winter.

sansei eternalpinetree Feb 2, 2025

I had a “Check Hybrid System” issue with my 2009 Lexus GS 450h that even the dealership couldn’t properly fix, but Automotive Edge diagnosed and solved the problem professionally. Their team was knowledgeable, honest, and took the time to explain everything clearly. They fixed the issue properly and my car is running great again. The service was excellent from start to finish, and I really appreciated their attention to detail and communication throughout the process.

Abhishek George May 5, 2026

My appointment was super simple, they were transparent about everything they did, and the price was very fair. I definitely plan on booking future appointments here

karina abramson Apr 4, 2026

Honest shop good work

Rebecca G Apr 4, 2026

Great people, great service. If you're not taking your car to Automotive Edge then you're doing cars wrong.

Bill Stride Mar 3, 2024

It is very difficult to find technicians who not only care about cars (and customers), but also care about understanding them enough to fix them correctly. This facility is filled with such hard working technicians.........if there was an option for 10 starts.........10/10👍

Carlos Costa Apr 4, 2026

I brought my car into Automotive Edge to fix a coolant leak and a faulty hood latch. While there were a couple of small hiccups when I first picked it up, some missing engine cover pins and an interior cover that wasn't quite seated right. The team handled it like total pros. They rectified the issues immediately without any hassle and even went the extra mile by cleaning the engine bay for me. I really appreciate the accountability and the great customer service. Highly recommend!

Henry Nguyen Apr 4, 2026

Super thorough diagnostic report, honest recommendations and Chantel was an absolute gem! Highly recommend anyone looking for a solid shop you can trust.

Quinn Gauthier Mar 3, 2026

Wow I had some squealing on my newly changed brakes and they just replaced the pads and checked everything again plus another item while I used their loaner for the day. FOR FREE because they stand behind their work.

Darlene Scott Mar 3, 2026

I’m very happy with your service and your friendliness. Thanks.

John Paroutis Jun 6, 2023

Affordable prices with detailed explanations and videos with pictures of what’s wrong. Also courtesy vehicles are a nice perk

Victor Leipnik Mar 3, 2026

I highly recommend Automotive Edge for going above and beyond to help me with my Ford Mustang Mach E. I was unable to get any support from Ford dealership and other mechanics around KW and GTA area. Matt offered me a solution and got the problem resolved within a couple of days. I was highly impressed with their skilled mechanics and excellent service. Staff were very friendly and made me feel like I have been a regular customer. I cannot thank enough, the whole team, especially Matt, for their support and prompt assistance.

Shelley Goyal Feb 2, 2026

First visit to Automotive Edge and a great experience. I brought my 2014 VW Jetta in for routine maintenance and to check a suspected fluid leak. The team was thorough, transparent, and didn’t push unnecessary repairs. They inspected the vehicle properly, clearly explained their findings, and even provided photos and videos from the inspection, which I really appreciated. Pricing was fair, communication was professional, and this is exactly the kind of honest, diagnostic-focused shop I was looking for. I plan to use them as my long-term service shop and highly recommend them.

Duane Alialy Jan 1, 2026

Nice folks working here, prices are fair. Will be coming back in the future.

Jay Field Jan 1, 2026

I rarely review products or services online, but this time I feel it's important I do, as it may help other people that may find themselves in a similar situation. I have had this problem with my Subaru Outback for a long time, about 4-5 months after I bought it. A hesitation, usually on take off, not brutal but not pleasant. Went to several shops a few years back, nobody could figure it out. Local dealer took it for a spin and said it runs fine. Somehow it acted up less for several years, but this year(2025) it became unbearable, it would shake quite badly at times and became kind of dangerous to drive. Most mechanics I have talked to wouldn't even look at it, based on symptoms description. One shop took it in, replaced the ECU and made the problem way worse. Luckily Automotive Edge had agreed to look into it and Matt had pledged right at the beginning that no car leaves their shop unfixed. Well, they kept their word and got it fixed and kept the bill reasonable. I really appreciate Matt's efforts and I'm happy I've found the shop I could rely on! Front desk ladies were also very helpful and quick in addressing any issues. Great overall experience and excellent quality of work!

Tavi Secara Jan 1, 2026

Mat, Becky and the rest of the staff, we want the thank you for such a great experience we had on our recent repairs on our tesla. They were very informative on the repairs that need to be done with detailed videos of service tech while diagnosing for repairs needed. They were in constant communication with regards to the estimate pricing and availability to finish repairs while giving me a curtiss vehicle for a week week while our car was in the shop. Once again, I want to send my thanks to the team of automotive edge for a job well done. we will be returning for more services in the near future and highly recommend this shop.

Charlton Jeyasooriyan Dec 12, 2025

A friend recommended Automotive Edge - an amazing experience, staff greeted me with a smile, i was given a thorough explanation of the repair that was required. Im very happy with the friendly positive service from all staff. I will happily return!

Steve Dickson Dec 12, 2025

amazing and helpful staff

Julie McCormack Dec 12, 2025

Same day fixed my cars brakes when it was tire season and they were busy but took priority over me and the price was right. Followed up a week later. Very respectful company. Thanks to the team

Travis Nov 11, 2025

After quoting an issue through the dealership I thought it would be best to price out the same job with Automotive Edge. After they sent a thorough service report with pictures, explanations and recommendations I was pleased to see that they were able to quote the same job at a fraction of the cost. They saved me thousands on a repair rather than a replacement. With this report I can easily prioritize upcoming work I need done on my vehicle and look forward to booking with them.

Dave Mirt Nov 11, 2025

I have been going to the mechanic for several years and I feel that I am always well taken care of. They provide an detailed report of their findings and their work is always timely. I can schedule appointments by email and the staff is very friendly. I have over 350 000 km on my car and it is still running great thanks to their service.

Christa Wilson Nov 11, 2025

I had an exceptional experience at Automotive Edge in Kitchener, Ontario. From start to finish, the team went above and beyond. I dropped off my 2015 Lincoln MKX on a Friday after being told by another garage that parts were not available and OEM was back ordered. To my surprise, by Monday I received a detailed inspection report and a video clearly explaining the issues with my vehicle. The team not only told me it could be fixed, but also provided a clear estimate. I was honestly speechless and incredibly relieved. My wife and I hadn’t driven the car for over a month because it was unsafe, and in the meantime we were renting a vehicle and reluctantly shopping for a new one. Automotive Edge completely turned the situation around. They brought our Lincoln back to life, and it now runs beautifully. They even assured us that the car is in great shape and the engine is “bulletproof,” giving us confidence we’ll get a couple more years out of it. Thank you so much to the entire team at Automotive Edge for your honesty, professionalism, and skill and for fixing something another garage said they couldn’t even find parts for. Highly recommended! Danny & Laura Zanchi

Ontario Bollards Nov 11, 2025

These people and services are amazing they understand your situation and work with you to find the best affordable solution. Also understanding that my car is the most essential part of my work I need a safe running and driving vehicle. They got the work done and car returned to me by days end even stayed late to ensure my car was done and returned to me so I dad it to work that night. Absolutely 5 star review and will return when more work is needed

Stephen Daniells Nov 11, 2025

Once again another outstanding service at reasonable rates. I had my water pump,coolant, and brakes serviced today. The ladies at the front desk are super friendly and take time to explain prices and details of services. A shop that provides excellent service, is trustworthy and reasonable rates. A true gem in Kitchener. I highly recommend.

Julie Mantle Nov 11, 2025

Honesty is Automotiveedge's mainstay. When I ask for a particular auto service repair, Matthew and Wendy ,( the owners ), have on several occasions explained why I do not need that service - honesty. Friendly and courteous are their second names . Always putting the customer's needs to the forefront- that's loyalty. How many times the bill is less than the estimate - I've lost count. Put simply , these are the most honest and knowledgeable mechanics I have ever met ! Now that I have introduced them to you , why not call them and prove these statements for yourself?

Glenn Linseman Nov 11, 2017

Very pleased with the tires that I got for my Rubicon. Thank you Becki and the team at Automotive Edge for your good advice and service. It was worth the drive from Toronto.

Onofrio Virdo Oct 10, 2025

The staff is fantastic Bent over backwards for me with even a courtesy car. I was able to get my paper work and business done.

Eliece Getson Oct 10, 2025

Very good service for overall inspection and detail recommendations. Quick repair for air conditioner, front and rear brake service. I'll recommended this shop for repairs.

Rakesh Vanmali Rana Oct 10, 2025

very good place to get your vehicle looked after same day for some work

Judith Uuldriks Sep 9, 2025

Lovely to deal with and very fair and competitive pricing. I highly recommend Automotive Edge if you're looking for a trustworthy mechanic in the Waterloo Region.

Toby Howell Sep 9, 2025

I needed an engine replacement and went with Automotive Edge because they deal with my warranty. There were a few snags in the beginning but dealing with Crystal, Matt and the mechanics there made this stressful situation much easier. They have been very accommodating with a few issues that have come up. Definitely showed they cared and wanted to do everything they could to make sure I was happy. I highly recommend and would use them again 💯

Stephanie Gagnon Sep 9, 2025

Have had several shops in the past as my “go to place”. Glad I found Automotive Edge, finally a place I can certainly put my loyalty towards.

James V Sep 9, 2025

Big thanks to Matt and the team at Automotive Edge for going over and above to find all the issues with the air conditioning in my Nissan. They provide excellent service in a timely manner while keeping you informed of the process along the way. I truely appreciate the fix.

Kim Chornaby Aug 8, 2025

I’m very happy with repair work performed by Matt and his team on my 2004 Mercedes CLK. It’s hard to find a shop with the expertise and equipment to diagnose and repair issues like the intermittent ABS/ESP problem I had. Great job guys!

alex martin Aug 8, 2025

Best mechanic in town, Matt and his team always take wonderful care of us. Really appreciate the quality service they offer and reasonable prices!

Joel Fisher Jul 7, 2025

Krystal and Becky are great up front. They don’t do repairs that are not necessary. Highly recommended.

SMWIA 562 Jul 7, 2025

I had an oil change done at a local garage. They had me running back and forth for 2 weeks. My car completely emptied of oil in my garage. I took it to AE...they were professional from minute one and completely transparent They had to contact the first garage to notify they had caused the damage. I confronted the garage and they agreed to pay. The person from the first business that damaged the car did not show up to pay the bill as agreed. The staff at front desk had to call several times over 2days to try to get him in to pay my bill so car could be released. They kept me updated from the first contact with them. Through diagnosis..repair..having to contact the other garage numerous times...and supporting me thru the stress of this entire situation. I cannot recommend this garage highly enough . Fantastic transparent service. Bravo

Debbie Brubacher May 5, 2025

Thanks automotive edge for the help and getting the tire done. Was done quicker than I was expecting considering it was a fit in and no appointment. Very appreciative to Becky at the front for being so positive and helpful.

Jessica Kennedy May 5, 2025

Excellent service!! At the risk of making my go-to automotive repair shop a little bit busier, I highly recommend Automotive Edge. I have been taking an assortment of vehicles to them for years - always great service, timely repairs, great advice and full communication along the way. Give them a try!

Ted Fuller May 5, 2025

My truck has had some issues lately and our previous (now) garage gave up on it after 3 months. AE fixed it in less than a day! I recently broke my wrist and the truck sat again. My husband said there’s a current draw that killed the battery. After getting a new battery, we had AE look for the problem. They found it hidden behind the radio! The truck had a previous locator installed there and it was defective. All is well now with this removed and I thank the brilliant crew at Automotive Edge!

Margaret Edmunds Apr 4, 2025

I Have used Automotive Edge for many years and I am a very happy customer. Very nice staff, honest and reliable. They will go out of there way to accommodate you. If you need the best service for your vehicle I highly recommend Automotive Edge.

Stephen Harnock Apr 4, 2025

I highly recommend this shop to anyone in Kitchener. I've had great interactions with the owners, and believe they are very honest and trustworthy.

Shawn Biss Apr 4, 2025